Refund Policy

Last updated: May 12, 2025

We want you to be happy with Neuvra AI. This policy explains when and how you can request a refund.

1. Free Trial

Neuvra AI offers a free plan so you can try the platform before subscribing. We encourage you to use the free tier to evaluate the service before upgrading to Pro.

2. Refund Eligibility

We offer a 7-day money-back guarantee on all new Pro subscriptions. If you are not satisfied with your subscription for any reason, you can request a full refund within 7 days of your initial payment.

Refunds are not available for:

• Requests made more than 7 days after the initial payment
• Subscription renewals (monthly or yearly)
• Accounts that have violated our Terms of Service
• Partial periods — we do not prorate refunds

3. How to Request a Refund

To request a refund, email us at [email protected] with:

• The email address associated with your account
• The date of your payment
• The reason for your refund request (optional but helpful)

We will process your request within 5 business days. Refunds are returned to the original payment method.

4. Cancellations

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will continue to have Pro access until then. No partial refunds are issued for unused time after the 7-day guarantee window.

5. Payment Processing

All payments are processed by Paddle, our Merchant of Record. Refunds are issued through Paddle and may take 5–10 business days to appear on your statement depending on your bank.

6. Contact

For refund requests or billing questions, contact us at [email protected].